Audio: responding to customer complaints

B1, B2, C1

This activity from the BBC Learning English site teaches you some expressions for dealing with complaints from customers. Activity time: 15 to 45 minutes

Task: The activity has four steps:

• "Think".....about what language you know already and see some typical phrases.
• "Listen".....to the two conversations and note what phrases you hear.
• "Check understanding": read the  transcript and listen again
• "Practise"....with a quiz

Go to the activity here.